FAQ

About Us

A Little about us....

We are a family owned and operated business. We have been avid RVers our whole life! We also over 15 year experience in the mattress industry. It all started by us replacing our crappy mattress that come with our RV. That lead to helping our friends replace theirs, then their friends and so on. Once we seen the dire need of mattresses focused on the RV industry we set out to develop great quality mattresses designed for RV's. But made sure to keep cost, weight, & durability in mind. We have developed some of the best quality RV mattresses on the market. All of our mattress come compressed in a box so that it can be easily shipped and monevered around your RV. Did we mention we off FREE Shipping on everything! If you ever have a question, feel free to give us a call we love to hear from you.

Trial Period / Warranty & Returns

We know buying online can be scary, we also know you may be hesitant buying our mattresses without trying it first. That is why we openly display real customer reviews. And we offer you a Risk Free 100 Night Trial

Mattresses Return Policy

You have 100 calendar days (from the date of delivery) to return your Wilderness Mattress. We ask that you sleep on your awesome new mattress for at least 30 nights to allow your body to properly adjust. Sometimes going from a terrible mattress, to a comfy new one can take some time to adjust.


To initiate a return, simply give us a call at 888-844-7701. Please have your order number available. Once eligibility is confirmed, we will simply have you find a local charity to donate the mattress to.  (to be eligible for a return, you must still be within your 100-night trial period, and the mattress must be clean and undamaged).  Once proof of donation has been sent to us, you will receive a full refund. And someone in need will get a new mattress. Everyone wins!!


We will never ask you to squeeze the mattress back into that tiny box! So once you open your new mattress just throw it away. 


*Please note shipping fees to Hawaii, Alaska, & Canada are non-refundable. If you live in one of these locations you will receive a full product refund minus shipping cost. 


We stand behind our product so much we offer you one of the most RISK FREE trials in the industry. We are sure you will love our products. But just in case it does not work out for you. We keep things simple. At the end of the day our customers satisfaction is our #1 goal.


Trials and exchanges are limited to 1 use per customer household.

Need To Cancel Your Order?

We understand things happen, and sometimes and order needs to be canceled. If your order is able to be cancelled before going into production, we can cancel the order and issue a full refund.  If your order has already went into production but has not shipped yet, we will cancel the order and issue a full refund minus a $49 stocking fee. If your order has already shipped or has already been delivered. And you need to cancel the simply give us a call at 888-844-7701 and we can give you instructions on how to return the mattress. In order to be granted approval for return. You must have had the mattress for less than 30 days and the mattress must be unopened and still in the original box. Once we receive the mattress back you will receive a full refund minus a $49 stocking fee. The customer is also liable for return shipping to us.

Ordered the Wrong size....

Wilderness RV Mattress is not responsible for buyers ordering the incorrect size or firmness. Please always double check your selections. 

Shipping

Where do you ship to?

All items ship FREE* to the continental U.S., Shipping to Hawaii, Alaska, & Canada has a flat rate fee of $149

How long does it take to get my mattress?

Normally it takes 7-10 business days from order to delivery. (business days do not include weekends & major holidays)

( Please be aware due to the current COVID-19 situation, some orders may be delayed by several days. We are trying to get orders shipped out as quickly and safely as possible. But due to some circumstances beyond our control such as material suppliers and FedEx orders may take a little longer. ) So when ordered please make sure to allow some extra time. We appreciate your patience during this difficult time, we definitely know our mattresses are worth the wait :)

How much is shipping?

All items ship FREE* to the continental U.S., Shipping to Hawaii, Alaska, & Canada has a flat rate fee of $149

How big is the mattress box?

16"x16"x42"

* ADDRESS NOTICE * Undeliverable or Refused Package

Buyers are responsible for providing Wilderness RV Mattress with the correct delivery address, Wilderness RV Mattress is not responsible for being provided incorrect or misspelled addresses. It is the buyers responsibility to make sure the address in which they provide is able and willing to accept oversize and heavy packages. If for any reason a package from Wilderness RV Mattress is deemed undeliverable by FedEx or Refused by the seller or address recipient. Wilderness RV Mattress will provide a refund * Minus the cost of shipping & and minus 20% restocking fee. If the buyer would like a 2nd attempt to be made the buyer will be charged a shipping for the 2nd attempt. So please always double check and make sure the address is correct.

setup and care

How long before I can sleep on my mattress?

After you unwrap your new mattress and set it up. In can be slept on in just 15-20 minutes. It may take up to 24 hours to fully fill in the corners.

Setup & Care

Your new RV mattress is compressed and rolled, then packaged in a box, before being shipped directly to you. Take the box to the location you wish open your mattress. Remove the compressed mattress from the box, and carefully cut open the outer plastic wrapping of your mattress (A basic letter opener works great for this step). After the outer plastic has been removed, carefully cut or tear away the plastic covering on your mattress. It will immediately begin to expand. Once you’ve removed the plastic, set and position your mattress in its place and allow it to fully expand. It will be fully expanded and ready to use within minutes!

Does the mattress have an odor?

There are no odors or smells any different than those you would encounter when buying a new couch or a new car. Since our beds are made to order, they are only boxed for a short amount of time and sent to you immediately, unlike other companies which store them warehouses or have them shipped from overseas, where they acquire container smells and become stale.


Our beds use only CertiPUR-US® foams so you can be rest assured there are no harmful chemicals such as formaldehyde, ozone depletes, heavy metals, and certain flame retardants. These foams meet CertiPUR-US® program standards for content and emissions and are analyzed by independent, accredited testing laboratories.

Are the mattresses flexible?

Yes! If you have under bed storage in your RV, the mattress will flex so you can still get to your storage. Also if your RV has an adjustable base that raises the head of the mattress so you can bring your slide in, the mattresses are designed to work in this application as well. The mattresses also work on any adjustable base in your home. 

Warranty

Warranty

All Wilderness RV mattresses purchased on wildernessrvmattress.com come with a full 10-year hassle free warranty that covers any defects or body impressions that measure 1" or more. Our pillow comes with a 3-year full replacement warranty that covers any defects in the material. Our mattress topper comes with a 3 year warranty.