Wilderness Frequently Asked Questions

We know buying online can be scary, we also know you may be hesitant buying our mattresses without trying it first. That is why we openly display real customer reviews. And we offer you a Risk Free 100 Night Trial



All Wilderness RV mattresses purchased on wildernessrvmattress.com come with a full 10-year hassle free warranty that covers any defects or body impressions that measure 1" or more. The tag sewn in at the head of the mattress must remain intact or the warranty is void. Our pillow comes with a 3-year full replacement warranty that covers any defects in the material.

Mattresses Return Policy

You have 100 calendar days (from the date of delivery) to return your Wilderness Mattress. We ask that you sleep on your awesome new mattress for at least 30 nights to allow your body to properly adjust. Sometimes going from a terrible mattress, to a comfy new one can take some time to adjust.

To initiate a return, simply email a request to Returns@W-RV.com. Please include your order number in the email. Once eligibility is confirmed, we will simply have you find a local charity to donate the mattress to.  (to be eligible for a return, you must still be within your 100-night trial period, and the mattress must be clean and undamaged).  Once proof of donation has been sent to us, you will receive a full refund. And someone in need will get a new mattress. Everyone wins!! You must receive an email approval of donation before making the donation. 

We will never ask you to squeeze the mattress back into that tiny box! So once you open your new mattress just throw it away. 

*Please note shipping fees to Hawaii, Alaska, & Canada are non-refundable. If you live in one of these locations you will receive a full product refund minus shipping cost. 

We stand behind our product so much we offer you one of the most RISK FREE trials in the industry. We are sure you will love our products. But just in case it does not work out for you. We keep things simple. At the end of the day our customers satisfaction is our #1 goal.

Trials and exchanges are limited to 1 use per customer/household. Sleep trial is for new customers only, even if you order a different mattress on any future orders.

Need To Cancel Your Order?

We understand things happen, and sometimes and order needs to be canceled. If your order is able to be cancelled before going into production, we can cancel the order and issue a full refund.  If your order has already went into production but has not shipped yet, we will cancel the order and issue a full refund minus a $49 stocking fee. If your order has already shipped or has already been delivered. And you need to cancel simply give us a call at 888-844-7701 and we can give you instructions on how to return the mattress. In order to be granted approval for return. You must have had the mattress for less than 30 days and the mattress must be unopened and still in the original box. Once we receive the mattress back you will receive a full refund minus a $49 stocking fee. The customer is also liable for return shipping to us.

Ordered the Wrong size....

Wilderness RV Mattress is not responsible for buyers ordering the incorrect size or firmness. Please always double check your selections. Do not rely on what the salesman or floorplan tells you. Please measure for yourself.


Where do you ship to?

All items ship FREE* to the continental U.S., Shipping to Hawaii, Alaska, & Canada has a flat rate fee of $149

How long does it take to get my mattress?

Normally it takes 5-10 business days from order to delivery. (business days do not include weekends & major holidays)

The Montana Hybrid Plush is by far our best seller and runs in production more often so it tends to ship a little faster than the other firmness levels and models. Also when looking on our website sizes that list a name with it are our more popular sizes and also tend to ship fast than the ones that only list a size with no name. For example the Montana Hybrid RV Queen Plush will typically arrive in 5-7 Business Days, where others will be closer to 7-10 business days. Please note this is only an estimation of ship time as there are many uncontrollable variables that can possibly delay delivery times. 

How much is shipping?

All items ship FREE* to the continental U.S., Shipping to Hawaii, Alaska, & Canada has a flat rate fee of $149

How big is the mattress box?


* ADDRESS NOTICE * Undeliverable or Refused Package

Buyers are responsible for providing Wilderness RV Mattress with the correct delivery address, Wilderness RV Mattress is not responsible for being provided incorrect or misspelled addresses. It is the buyers responsibility to make sure the address in which they provide is able and willing to accept oversize and heavy packages. If for any reason a package from Wilderness RV Mattress is deemed undeliverable by FedEx or Refused by the seller or address recipient. Wilderness RV Mattress will provide a refund * Minus the cost of shipping & and minus 20% restocking fee. If the buyer would like a 2nd attempt to be made the buyer will be charged a shipping for the 2nd attempt. So please always double check and make sure the address is correct.


How do I open the mattress?

Your new RV mattress is compressed and rolled, then packaged in a box, before being shipped directly to you. Take the box to the location you wish open your mattress. Remove the compressed mattress from the box, and carefully cut open the outer plastic wrapping of your mattress (A basic letter opener works great for this step). After the outer plastic has been removed, carefully cut or tear away the plastic covering on your mattress. It will immediately begin to expand. Once you’ve removed the plastic, set and position your mattress in its place and allow it to fully expand. It will be fully expanded and ready to use within minutes!

How long before I can sleep on my mattress?

After you unwrap your new mattress and set it up. In can be slept on in just 15-20 minutes. It may take up to 24 hours to fully fill in the corners.

Does the mattress have an odor?

There are no odors or smells any different than those you would encounter when buying a new couch or a new car. Since our beds are made to order, they are only boxed for a short amount of time and sent to you immediately, unlike other companies which store them warehouses or have them shipped from overseas, where they acquire container smells and become stale.

Our beds use only CertiPUR-US® foams so you can be rest assured there are no harmful chemicals such as formaldehyde, ozone depletes, heavy metals, and certain flame retardants. These foams meet CertiPUR-US® program standards for content and emissions and are analyzed by independent, accredited testing laboratories.

What does it mean to be Certipur Certified?

When a foam product carries the CertiPUR-US® certification, it means that it has undergone rigorous testing and evaluation to meet specific environmental, health, and safety standards.

Here are some key aspects of being CertiPUR-US® certified:

  1. No harmful chemicals: The foam is tested and certified to be free from certain harmful chemicals and substances, such as ozone depleters, formaldehyde, heavy metals (like mercury and lead), and certain flame retardants.
  2. Low VOC emissions: The foam is evaluated for low volatile organic compound (VOC) emissions, which helps in maintaining better indoor air quality and reduces potential health risks.
  3. Durability and performance testing: The foam is assessed for its durability and performance characteristics to ensure that it meets certain quality standards.
  4. Environmentally friendly: The CertiPUR-US® certification also considers the environmental impact of the foam manufacturing process and ensures that it is produced in an eco-friendly manner.
Are the mattresses flexible?

Yes! If you have under bed storage in your RV, the mattress will flex so you can still get to your storage. Also if your RV has an adjustable base that raises the head of the mattress so you can bring your slide in, the mattresses are designed to work in this application as well. The mattresses also work on any adjustable base in your home. 

Will my mattress work on an adjustable base?

Yes. All of our mattresses are designed to flex enough to work on any adjustable base or head tilting base without any damage to your mattress.


How do I contact you?

We have multiple ways that you can contact us!

  • Use the chat found in the bottom right corner of the page.
  • Use Contact form found here
  • Call 888-844-7701
  • Send an email to sales@w-rv.com
I didn't receive an order confirmation.

If you provided an email address when you placed the order, our system automatically sends the email confirmations. Please be sure to check your spam folder for this email.

About us...

We are a family owned and operated business. We have been avid RVers our whole life! We also have over 20 years experience in the mattress industry. It all started by us replacing our crappy mattress that came with our RV. That lead to helping our friends replace theirs, then their friends and so on. Once we realized the dire need of mattresses focused on the RV industry, we set out to develop great quality mattresses designed for RV's, making made sure to keep cost, weight, & durability in mind. We have developed some of the best quality RV mattresses on the market. All of our mattress come compressed in a box so that it can be easily shipped and maneuvered around your RV. Did we mention we offer FREE Shipping on everything! If you ever have a question, feel free to give us a call. We would love to hear from you.