10 Year Limited Mattress Warranty
Yes, our mattresses are covered by a 10 year warranty which covers manufacturing defects including body impressions of greater than 1″.
Our mattresses are built with high density foams to withstand the rigors of everyday use and should perform to the standards you expect, but if you believe your mattress has a defect, please contact us at Sales@W-RV.com, and we will work with you to get your mattress repaired.
Customer is responsible for return shipping charges to our location in Tennessee. Your mattress will be repaired or replaced, at our discretion within 5 working days (not counting time for shipping). We will cover the shipping charges to return your repaired mattress to you.
What the warranty does not cover:
Normal wear of the mattress cover (including stains, soiling, & burns)
Structural damage due to using improper foundation or support, or from jumping or walking on the bed
Transportation or delivery costs
How to get the maximum life out of your mattress
Use a protective mattress pad. Important to use one that stretches in order to allow maximum comfort from your mattress.
Our mattresses are single sided mattress and do not need to be flipped, however it is important to rotate your mattress twice per year from end to end.
Make sure your mattress is supported properly. A firm and sturdy base is best.
Do not dry clean. The chemicals in dry cleaning agents and spot removers may be harmful to the fabric or underlying materials. Mild soap and water may be applied lightly, but don’t ever soak a mattress.
Don’t drag your mattress. Even for a short distance. The friction from dragging your mattress just a few inches could tear or burn a hole through the cover.
Don’t jump or walk on your mattress, which could damage the cover or seams in your mattress, along with the possibility of injury to yourself or others.