Warranty 2

10-Year Limited Warranty

At Wilderness RV Mattress, we stand behind the quality of our products. All of our mattresses come with a 10-year limited warranty against defects in materials and workmanship.

What’s Covered

  • Visible sagging or indentations greater than 1 inch
  • Manufacturing flaws in cover materials or seams
  • Faulty zippers or stitching not caused by abuse

What’s Not Covered

  • Normal increase in softness of the foam over time
  • Comfort preference or minor manufacturing discrepancies
  • Damage caused by misuse, neglect, or unsanitary conditions
  • Stains, soiling, burns, or evidence of the mattress being wet
  • Structural damage due to using an improper foundation or base
  • Damage from walking, jumping, or dragging the mattress
  • Dry cleaning or using harsh spot removers or chemicals
  • Transportation or delivery costs

How to Submit a Warranty Claim

  1. Email us at returns@w-rv.com with your order number, clear photos of the issue, and a brief description.
  2. Our team will assess your claim and respond within 3–5 business days.
  3. If approved, your mattress will be repaired or replaced at our discretion within 5 working days (not including shipping time).
  4. The customer is responsible for return shipping to our facility. We will cover the cost to ship the repaired or replacement mattress back to you.

Caring for Your Mattress

  • Use a supportive, level, and sturdy base to prevent damage.
  • Rotate the mattress from end to end every 3–6 months. (No need to flip — our mattresses are one-sided.)
  • Always use a protective mattress pad that stretches and allows airflow.
  • Keep the mattress dry. Do not allow it to get wet — water can break down foam adhesives and void the warranty.
  • Do not drag the mattress; lifting prevents damage to the cover.
  • Avoid jumping or walking on the mattress to prevent structural or surface damage.
  • Never dry clean. Only use mild soap and water for spot cleaning, and avoid soaking the mattress.